Website owner and contact details
The following Privacy Policy outlines the information gathering and data processing practices for the website operated by REIM Training Solutions.
These web pages are accessible through:
www.reimtrainingsolutions.com
(or other associated REIM websites)
These are collectively referred to as “the website.”
REIM Training Solutions takes its Data Protection responsibilities seriously and applies appropriate physical, technical and organisational measures to protect personal data. These measures are regularly reviewed and staff receive ongoing awareness and training regarding data protection and information security.
If you have any queries regarding how we process personal data you can contact:
Email: training@reimtrainingsolutions.com
Post: Data Protection Officer REIM Training Solutions Unit 1a, Mahon House, Moraghy Business Park, Castleblayney, Co Monaghan, A75 P020 Ireland
Your consent
REIM Training Solutions is committed to protecting your privacy when you use our website and services, in accordance with applicable Data Protection legislation including the General Data Protection Regulation (GDPR).
By using the REIM website or engaging with our services, you consent to the collection and use of information in accordance with this Privacy Policy.
If we update this policy, any changes will be posted on this page so users are always aware of what information we collect, how it is used and under what circumstances it may be disclosed.
Use of cookies
From time to time the REIM website may send a cookie to your computer.
A cookie is a small piece of data sent from a web server to your browser and stored on your device. Cookies help us understand how visitors interact with the website and allow us to improve the user experience.
Cookies may be used to:
• analyse website traffic
• remember user preferences
• improve website performance
• support marketing and communication activities
You can control whether cookies are accepted through your browser settings. For example, your browser can be set to refuse cookies or to notify you when a cookie is being sent.
If cookies are disabled, some areas of the website may not function correctly.
Purpose of data collection
When a visitor accesses the REIM website, our web servers may automatically recognise information such as:
• domain name
• IP address
• browser type
• pages visited on the website
This information is used to analyse website traffic and improve the overall user experience.
We may also request personal information including:
• name
• email address
• telephone number
• organisation name
• postal address
This information may be requested when you:
• submit an enquiry
• register for a course or event
• request information about training programmes
• participate in online learning platforms
• engage with REIM services
This information may be stored within our CRM systems and learner management systems to support communication, service delivery and training administration.
This may include activities such as:
• creating learner records
• managing course registrations
• administering training programmes
• supporting certification and awarding body processes
• maintaining learner participation records
• compiling anonymised programme statistics
Where appropriate, personal data may also be used to provide additional information about REIM services where a legitimate interest exists under Article 6 of GDPR.
Disclosure of information to third parties
REIM Training Solutions may share information with trusted third party organisations where necessary to deliver our services.
This may include:
• certification and accreditation bodies
• training partners and delivery organisations
• learning platform providers
• payment processing providers
• programme funders or regulatory bodies where reporting is required
Where personal data is shared, it will only be for legitimate service delivery purposes and appropriate safeguards will be in place.
REIM does not sell, rent or trade personal data to third parties.
While REIM takes reasonable steps to protect personal data within its systems, we cannot accept responsibility for the actions of third parties once information has been transferred to them in accordance with lawful service delivery requirements.
Data accuracy and retention
REIM Training Solutions aims to ensure that all personal data held is accurate, complete and up to date.
Individuals may contact us at any time to update their personal information.
Data will only be retained for as long as necessary to fulfil the purpose for which it was collected or to comply with legal and regulatory obligations.
Retention periods may vary depending on the type of data and the purpose for which it is used.
Training records and learner data may be retained for a period necessary to support certification processes, programme reporting and quality assurance requirements.
Personal and marketing data may be retained for a limited period to support communication regarding training opportunities.
Data that is no longer required will be securely deleted or destroyed.
Right of access
Under Data Protection legislation individuals have the right to request a copy of their personal data held by REIM Training Solutions.
This is known as a Subject Access Request.
Requests should be made in writing via email to:
training@reimtrainingsolutions.com
In most cases there is no charge for this request. However, requests that are manifestly unfounded or excessive may incur an administrative fee in accordance with GDPR provisions.
Right of rectification or erasure
Individuals also have the right to request that personal data be corrected if inaccurate or erased where there is no lawful basis for retaining the information.
Requests should be submitted in writing via email to:
training@reimtrainingsolutions.com
REIM will respond to such requests within one month, as required under GDPR.
Complaints in relation to Data Protection
REIM Training Solutions aims to comply fully with Data Protection legislation in the delivery of our services.
If you have any concerns regarding how your personal data is handled, you should contact us directly so we can address your concerns promptly.
If you are not satisfied with our response, you may also lodge a complaint with the Data Protection Commission (Ireland).